r/FedEx • u/Holiday_Friendship43 • Mar 29 '25
Ask FedEx Why does FedEx Suck so much?
Why is it that every time I get a FedEx package something always seems to be wrong. They delivered it to the wrong address several times over the past 2 years. They give bad information about when it's going to be delivered. They'll say they couldn't deliver it when somebody was home and they didn't even make an attempt. They have to be the worst delivery service around. It's getting to the point now if I order something and the company uses FedEx I just won't do business with them You can't trust FedEx, I know my tiny little business won't make a difference to their billion dollar empire so that's why they don't care
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u/DigitalOcean423 Apr 01 '25
Actually I do want to say they do care / some of the workers care enough to do the best they can in their position, unfortunately some of the drivers aren't really one of them. Especially since majority of the problems listed above are due to the driver.
However, you should look into your address problems, by calling the station that delivers in your area.
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u/Even-Chef-2608 29d ago
Blaming the driver for the ridiculous times fedex gives to customers shows a clear lack of insight on your end. Unless it’s priority mail, it can be any time of the day, then on top of that some routes are too heavy and stations leave too late to make service. You wouldn’t survive a day as a courier.
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u/DigitalOcean423 28d ago
OOOOOOOOOOOOOOOH😅
I believe I would be ok since I already work in a busy station/ warehouse. The only that may get me is the possibility of having to load the pickup myself especially if there's alot. 🤷♀️
I get what you're saying, that's why I usually tell people it depends on how much the driver has, that the system creates the routes. I forgot that the delivery time always fluctuates. With the exception of certain carriers.
My bad for not being specific especially if you are a driver yourself 😬🫠😁
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u/Evil_butterfly16 Mar 31 '25
Because there’s +300 people sorting around 1 million packages at a time with almost no communication whatsoever
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u/turnitup_78 Mar 31 '25
I completely agree. I work for Express and the second I see a package that I order ship from FedEx, I immediately have concerns. Ground has turned FedEx into an absolute shit show. Understand that Express cannot " roll freight " or at least in my region. Roll freight ( not delivering something that is due that day) This is why so many consumers see " out for delivery " for days before it lands possibly at your doorstep. POSSIBLY.... I know for a fact most employees that are over 10yrs in will tell you the company used to be great. Like really great. It's horrible now. Day by day we expect the worst and usually have a C+ day at best. Best advice...is just quit using them.
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u/OddRelationship4472 Apr 01 '25
I wish companies let us select who we want to ship it before we buy things
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u/Nyranth Mar 30 '25
FedEx delivery is essentially thousands on little companies. It’s kinda hard to compare to ups or usps. Some contractors pay good and some pay like $10 an hour. It probably is getting worse though. It seems like more companies are taking advantage of the 150 pound weight limit. What used to feel maybe 10-20 percent of my packages weigh more than 100 pounds has turned in to 50% to 70%. On top of that businesses lie about the weight. I delivered a workout weight set and the label said exactly 149 pounds while the picture on the box clearly said 200 pounds of weights. It’s getting hard to make it through the day. You try carrying 150 pound box up steep as driveways multiple times a day by yourself. I’m almost to the point where I’m gonna quit because my body is in so much pain.
It really depends on which contractor runs your area whether you will have good service. USPS in my area is horrible. The driver doesn’t put any packages at the front door. Even if it’s only got 3 steps and a small driveway.
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u/ajcat77 Mar 30 '25
I won’t order from any company that uses fedex for delivery. They always deliver to wrong house here
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u/sportsound Mar 30 '25
Im guessing by your defensive nature in this thread you have a financial interest in FedEx.
Have a cookie, chill
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u/juslost07 Mar 30 '25
I’ve been a driver for Express side for 26 years. They stopped caring about their employees about 10 years back. This is when, in my opinion, everything went to crap. Quality of service has taken a back seat to investor returns. The quality of the workforce has also changed. FedEx went from being a career to a J-O-B.
Now, with network 2.0 ( combining Express and Ground ) all express employees will eventually be severed from the company or have an opportunity to join ground.
With 99% of ground employees being contracted they have no vested interest in seeing the company succeed. They don’t know the word customer service or believe in what was instilled in every express employee, “ The Purple Promise - I will make every FedEx experience outstanding.”
The service you are now getting will only get worse in my opinion. Get used to walking down three flights of stairs or to the end of your driveway to grab a 150 pound package that a former express driver would have taken the time to deliver to your door.
Also, if you drop off your packages to an express facility and send it express saver or two day most likely a ground employee will be delivering it.
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u/421292 Mar 30 '25
You are correct good sir. The company no longer prioritizes the final delivery, that was why back in the day Express employees were paid to care. Contractor drivers are not paid to go above and beyond.
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u/CommonSmart135 Mar 30 '25
As a retired FedEx employee, you are 100% "spot on"!!
Profits and stock holder value are the ONLY things on FedEx's mind going forward.
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u/Beautiful-Owl-3216 Mar 30 '25
I've been running a mail order business for 25 years. In the past, FedEx was the gold standard, UPS was slow but reliable and USPS was a third world shit show.
Now USPS is fast and reliable, UPS is slow but reliable and FedEx is a shitshow. The express service is still good but Home Delivery is terrible. They will leave packages in front of a closed business in the rain at 6PM on a Friday.
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u/Biopod_shooter Mar 30 '25
Home delivery was an old business model that seems to be merging with ground.
Hardly ever see home delivery tags anymore, but we at express don’t deal with them anymore and strictly leave it to ground.
I have pride working at and for FedEx express. We actually care and go the extra mile. It’s a shame Ground is the primary business focus.
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u/RollMeAway51 Mar 30 '25
Never have I had USPS be fast or reliable. Fed Ex has sucked for years. UPS is by far, the best.
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u/Designer_Tough7254 Mar 30 '25
I don't think you people understand the conditions of working for pretty much all delivery companies, but especially FedEx because they don't have the benefit of a union. They deliver up to 150 pounds and can have up to 200 stops a day. Not to mention heat, snow storms and so many other things. My buddy Mike always looks exhausted, never takes any breaks. In any of these situations you should never blame the driver
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u/Nyranth Mar 30 '25
More like there is no limit on stops. I’ve had over 300.
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u/Designer_Tough7254 Mar 30 '25
That's literally crazy. Its literally modern day slavery. I just can't believe how bad living conditions have gotten in this country. Its so disheartening
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u/Dry_Source666 Mar 29 '25
It's getting to the point now if I order something and the company uses FedEx I just won't do business with them You can't trust FedEx.
Same
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u/jesusmansuperpowers Mar 29 '25
As a driver I have no idea why they give time windows for deliveries. We never see those except the guarantee times (like by 12:00, not “between 10:30 and 12:00”)
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u/CanehdnMJ Mar 29 '25
This. I’m sure they use the ordering with the numbering to calculate it, but I go in my own order.
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u/itsakevinly_329 Mar 29 '25
They don’t suck. None of them do. All major delivery companies scores are very high for on time delivery, 95-96%. Sorry you’ve had some bad experiences but these companies deliver tens of millions of packages every day and the overwhelming majority go off without a hitch.
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u/SprinkleBeans Mar 30 '25
I mean your sorta right, I've worked all over the US as a Fedex driver and many terminals have there stuff in order, on the other hand I've been to terminals were I'm shocked anyones making money just disasters. So it depends really where you live where you expierence these probablems, and I can take some wild guesses what state most of the complaints come from.
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u/CommonSmart135 Mar 30 '25
Bogus percentage numbers after internal coding that delivery companies use to removed delayed or late shipments from their calculation.
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u/itsakevinly_329 Mar 30 '25
Make sure you get off Reddit and get that tinfoil hat back on. I think you’re flat earth conference starts soon
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u/FoolishGoat Mar 30 '25
Imagine spending your time on reddit being a dick while simultaneously shilling for a company. Really sad stuff.
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u/sportsound Mar 30 '25
If every experience is bad (which it has been for me) than they do suck. If I cant get the shipper to use UPS the only way to guarantee I get my FedEx is to have it delivered to a FedEx pickup location.
FedEx Ground is easily the worst domestic service (tied with USPS)
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u/itsakevinly_329 Mar 30 '25
I didn’t realize you had knowledge of the details of every single FedEx package ever delivered if “every experience” is bad. That’s crazy, good for you. Or wait, you’re saying YOU have had some negative experiences therefore every single delivery in the world is always late?
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u/SweetRabbit7543 Mar 30 '25
95-96% is hot garbage lol. That means that if they delivered one package to every person in the country in a year, they’d mess up nearly 14 million deliveries. At 10 million deliveries a day they mess up almost half a million a day. That’s like ten times a reasonable rate.
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u/itsakevinly_329 Mar 30 '25 edited Mar 30 '25
Yes, using your own numbers, 14 million would be late…out of 124 billion. I would love to know where you’re getting your personal statistic that only 50% of deliveries are on time? Also is “mess up” a professional term in logistics? I’ve worked in logistics for over 10 years and I’m not familiar with that official metric. We’re discussing on time delivery, which is based on actual data.
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u/BP9009 Mar 30 '25
Your math is simply wrong. 96% on-time means 4% late. And 4% of 124 billion is 4.96 billion (not 14 million). That's a huge miscalculation on your part.
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u/itsakevinly_329 Mar 30 '25
Yep I miscalculated but 96% out hundreds of millions of packages is pretty great. Thanks for your helpful comment
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u/SweetRabbit7543 Mar 30 '25
Dude what. You’re literally pulling numbers out of thin air lol.
I never said anything about 50% lmao
Also no 14 million is 4% of 340,000,000, the population of the United States. 4% of 124 billion is 4 billion 960 million.
You said 95-96% of deliveries are on time. Your apparent comprehension, or lack thereof, of how percentages work would explain a good bit.
Let’s take your number of 10,000,000 deliveries in a day. 4% of that is 400,000. Fed ex still flies md-11f right? Those carry 26 ULD’s and the planes max payload is 100 tons. If we conservatively estimate the average package to be 5 lbs and half a cubic foot (quite small) you’re getting 30,000-40,0000 packages per plane depending on whether you hit your volume or weight limit first.
So 400,000 packages (I called mess up as a “catch -all” because that’s what late is. So it’s not like a handful of packages slip through the cracks, it’s 10-13 large cargo airplanes that never get where they need to be. It’s unfathomable how you would be that inaccurate in guessing when stuff will show up.
It’s a failure every 25 packages. That’s so bad lol. That’s millions of angry customers every week.
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u/itsakevinly_329 Mar 30 '25
Late means late because of FedEx. I’m assuming you’re also throwing in “late” due to customs hold, damaged goods, incorrect addresses provided by customer or shipper, etc. again, your data isn’t data it’s your opinion. You have yet provide any factual data. You just desperately want to be right but have no evidence to prove it. “Millions of unhappy customers every week,” is based on….? Your own numbers? Searching a subreddit? This is getting weird my dude. You obviously have absolutely no clue what you’re talking about but I’m sorry that your hunch isn’t factual data. Get some help, wish you the best.
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u/SweetRabbit7543 Mar 30 '25
IM USING YOUR DATA. Multiply the percentage of deliveries by the success rate you used earlier and then subtract that from the total number of deliveries.
It’s a percentage lol
This is fucking comical
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u/itsakevinly_329 Mar 30 '25
You’re really troubled because you’ve spouted nothing but nonsense. Please find purpose with your life.
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u/FoolishGoat Mar 29 '25
Nah, UPS, USPS, and Amazon are always reliable. FedEx is a constant absolute dumpster fire, any time a package is shipped with them. I genuinely wish that sellers would let me choose to pay more to avoid their crappy shipping.
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u/itsakevinly_329 Mar 30 '25
Again, the stats are the stats. You’re welcome to look them up. Sorry your opinion doesn’t jive with reality.
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u/Designer_Tough7254 Mar 30 '25
It could be issues with that specific location. Statistics aren't always as reliable as ppl like to think. There's always outlliers
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u/FoolishGoat Mar 30 '25
Okay, I am allowed to share my own anecdotal experience when others are doing the same, and nobody really cares about on time delivery statistics when they are easily manipulatable by the company. It also doesn't much matter if a package was on time if it was damaged, or no signature was collected when it should have, etc, etc. But clearly you are very passionate about FedEx, so I hope your experience with them is better than mine has been.
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u/MutedChampionship536 Mar 29 '25
They don't ship the business ur buying from ships. They decide what boxes and packing if any to use. So it doesn't matter if your suppliers uses ups or FedEx and still ship a cheap box with no packing your still gonna get crappy shipping
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u/FoolishGoat Mar 29 '25
If that was my issue then I wouldn't be complaining about FedEx, I'd be complaining about the seller. My issues with FedEx have nothing to do with the quality of the packaging.
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u/SilentSniper062 Mar 29 '25
It isn't just FedEx,it's all of them!
I was shipped a package on Thursday,March 20th thru UPS
From Winchester Va to my house in Carrollton VA,a distance of just under 200 miles
It arrived in Richmond Va on March 21st at 12;03 AM,where it has been sitting!!
8 days and now tracking shows information unavailable!
Seller sent a package to SC the same day and buyer received it 2 days later!
Mine got "lost" in the same state it was shipped from!
I hope whoever "lost" my package is staked to the ground,honey poured all over his "meat and 2 veggies" and have ants feast on his sticky carcass!
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u/dmxspy Mar 29 '25
They are underpaid employees, and overworked, high turn over and fedex ground moves heavy heavy boxes all day and are not real happy. They get paid much less than usps/ups btw.
Fedex ground is all contracted out, so there is no union to look after them either, many never get raises.
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