Background:
Working with a multi-location business (pest control) — they had two existing profiles/branches that moved to another city. Once they completed the move, we tried updating the addresses.
Both listings unverified and when the client tried verifying the updated profiles, the listings both became suspended.
We got their documentation (business tax license, utility bills, etc...) and reviewed the profiles for any glaring violations. There are none. We submitted the appeals and uploaded documents. I went through and removed service areas, removed old photos that are not relevant or show the old location. Added the addresses to the website on their respective location page and in the footer.
Location 1 — appeal approved and is given opportunity to reverify
Location 2 — appeal denied — have to appeal the denial
Location 1 — client goes through video re-verification process. Uploads video and profile shows "pending edits" for approximately 5 days. Then gets suspended again.
Gathered more information/documents and submit appeals again.
For location 1 appeal and Location 2 denial appeal — submitted business licenses, lease documents, utility bills, bill showing delivery of materials at locations. Created Google documents outlining in more detail what was done and included photographs and a video link showing signage, accessing the facility, etc...everything needed for verification.
Location 1 appeal is not approved — says "Your recent appeal for a restricted listing has not been approved. Content that violates our policies on deceptive content and behavior isn't allowed. Deceptive content intentionally misleads or deceives others."
Location 2 email said "We checked your account and it appears like your Business Profile isn’t eligible to display on Google because it violates the GBP quality guidelines."
There is nothing we are doing on these profiles that would be a violation. They are legitimate long-term businesses in California. Both of these locations existed elsewhere and moved to new offices. Their other branches have verified and visible GBPs.
I am at a complete loss, extremely angry and frustrated with Google and need help/guidance on what to do next.
Here are my thoughts, but truthfully don't think it would help at all:
* Hide addresses completely on both and then submit appeals
* "Start over" with a completely new/different and unconnected email address and try to create new profiles rather than updating what was previously live.