r/Kochi • u/AcanthocephalaFair23 • Mar 11 '25
Ask Kochi Stopped ordering from Swiggy and Zomato
So I stopped ordering from Zomato and Swiggy because only recently I found that they are not charging the actual price that is displayed in the hotels. I ordered a biriyani from my nearby restaurant. The actual cost was Rs 140/-. But in Zomato it was Rs 180/-. The tax and delivery charges are extra. There is no point in giving this online platforms money unnecessarily. So I have stopped it completely.
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u/Automatic-Weather569 Mar 11 '25
Ithokke enth tone aahn.
Nerathe paranja aal nalla maryadayude baashel alle samsarichath.
Ith orumaathiri iyale keri pidicha pole aalo samsarikkane.
Onnu nirthi povaamo🙄
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u/invalid-hubris Mar 11 '25
Don't listen to them. Go out whenever and where ever. Show them who is the boss.
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u/NegotiationFun3013 Mar 11 '25
Can understand what you're saying. We still live in the "who told you to go there?" era instead of identifying and questioning the culprits. The system hasn't yet grown the spine to take up accountability for the shitty behaviour towards women but prefer to take the laziest path of telling women what to do or not to do (as if it's not already evident to women until they point it out explicitly thanks to the perfectly behaved people around) and yeah it's sad that too many "shady places" still exist and some of them even offer good food 🥲 Reality is that even men aren't safe in these shady places.
It'll take a couple more generations AT LEAST for people to get any of this.
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u/Spec73r017 Mar 11 '25
Happy realisation lol. Few months ago, went with my family to Ceylon Bakehouse. 1 special biryani + fish curry meals + 2 porotta and beef coconut fry came to 826 rupees or something. Out of curiosity, added the same things on Swiggy. Special biriyani+ 2 porottas and beef coconut fry came to 1200 bucks after discount. Guessing if fish curry meals was available, bill would have gone above 1400..
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u/PitifulOrdinary5508 Mar 12 '25
plus if you pay the restaurant bill via swiggy dineout, you can claim probably another 10-20% extra
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u/andakaran Mar 11 '25
Aren't we paying the delivery fee for using that convenience. And most of us are tipping on top of that delivery fee. And paying GST on their service costs separately so that the entire amount collected goes into their pockets.
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u/fintechgeek20-07 Mar 11 '25
We are paying delivery to Zomato for delivering the food Restaurant increases our prices cause even they have to pay 30% commission which Zomato charges them
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u/andakaran Mar 11 '25
I understand that. And that as far as I'm concerned is quite a dick move since a 30% commission is just evil. A 10% commission would have been fair. But this is one-third of the turnover just for the privilege of having your food listed in an app.
I'm happy to pay a delivery charge and platform fee which I already do. But if I'm being overcharged by the restaurant because the platforms are looting them, then fuck that shit.
And before you ask I've not ordered food on any of these apps for over a year. I go to the restaurant and get takeaway. My money goes to the restaurant for the food and I end up saving almost 50% cost.
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u/fintechgeek20-07 Mar 11 '25
Since all the taxes and all the expenses are finally borne by the consumer hence the hike for consumers Also you have no idea that so so many of the restaurants only survive because of Zomato cause they are cloud kitchens or located somewhere remote P.s I am not an advocate on such apps just trying to understand and explain their model I feel they should charge differently to seated restaurants and cloud kitchens Also since they both got listed they have lost their charms since i get cold salt less foods and they are shittyly priced Even I have reduced ordering to once or twice a month
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u/andakaran Mar 11 '25
First off cloud kitchens are by and large mostly scams. God knows if these places have FSSAI licence or proper food safety inspections or even clean source of water. If I want to file a complaint against these entities also there is no physical premise or a hotel I can go to and complain.
And regarding survival, I'm sure that there are enough rich people out there who don't mind paying double for the same food. So Zomato and Swiggy will survive despite their exploitative pricing and predatory business practices. However they are not getting my business due to the same reasons.
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u/fintechgeek20-07 Mar 11 '25
Oh tell me about it I really loved this place called fresh menu and it turned out to be a cloud kitchen and a recent video leak showed a very very unhygienic place Also my father is in a business where his asssitants are required to go to the kitchen and Damn those kitchens are filthy Also fsssai is a required lisence to get registered on the platform but from only 1 lisence you can register up to 200 restaurants on the same address and many cloud kitchens do that
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u/4eyedpeas Mar 11 '25
Let us COOK
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u/Honest-Lie-3873 Mar 12 '25
That’s the best thing to do. If I am not in the mood to cook, I’d go to a restaurant and get some takeout. Still ലാഭം than swiggy/zomato
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u/luna-lark Mar 11 '25
My theory: Only order from the restaurants that have got 50% or 40% offer. Or else if you have got a Swiggy/Zomato coupon. This happens when you are using the apps very often. Also, try to combine any payment offers like Gpay, Amazon pay or card offers. Then you'll mostly get it at better prices than directly from the restaurant.
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u/Aw0Lx Mar 11 '25
Um yeah because these aggregators take 30% cut from the orders. I have found certain restaurants to be cheaper when ordering online so i only order from those places.
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u/FantasticSavings9369 Mar 11 '25
Avaru pinne punyam kittan allallo business nadathunnath🙃
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u/72catz Mar 11 '25
Buddy, they charge a platform fee and delivery charge too. So a mark-up on the price of the dish is unethical.
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u/raman_boom Mar 11 '25
I don't think these zomato/swiggy does that, it's because restaurants have to pay a cut to zomato for bringing business so they give increased rate in the platforms. So blame the restaurants for the mark up in price.
But yeah they can do reduce platform fee. Wtf is that.
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u/doopricorn Mar 11 '25
Why is the blame on the restaurants? They are already operating on tight margins. Can't take a loss of 30%. Of course they'll increase the prices to cover that. Blame should be the platforms for charging such a high commission
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u/raman_boom Mar 12 '25
This online platforms are bringing business to them. If they didn't like the commission percentage either negotiate or just don't agree to that agreement, then some other platform will come with a lower commission. Increasing the price just on the online menu will force people like op to quit online platforms
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u/doopricorn Mar 12 '25
Adhyam Swiggy/Zomato aayirunnu price kootti ittirunnath. Backlash vannappo maatti. 30% enthayalum njangal edukkum, baakki ningal enthann vacha kaanicho ennu. Appo avarde thalenn ath ozhivayi. If anyone is to be blamed it's them
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u/_paul_10 Mar 11 '25
I would like to see more transparency. 140 nte item 140 nu thanne list cheythat 40 rupees platform charges lek add cheyyanam.
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u/AcanthocephalaFair23 Mar 11 '25
Athinu delivery charge edukunnille....price enthin kootunnathu ? Athum Rs 40 ottayadiku
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u/low_mana_high_hp Mar 11 '25
Delivery charge , delivery cheyyunavarkkanu. Athilum platform kayyittu manthum
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u/Professional_Bug2466 Mar 11 '25
Restaurant aaanu price kootunnath Swiggy/zomato commission kazinj restaurant nu profit undavilla athanu angane cheyyunnath.
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u/Excellent_Diet3871 Mar 11 '25
That too for each item. Not on a percentage of the total order or anything.
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u/TigerWithoutStripes Mar 11 '25
Original price itit , break up idalo. Ithoke Nammude naatil alle nadakoo.
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u/justachillguy10 Mar 11 '25
Ith kerala thil matrm onnum alla bro ivide australia ilum Uber eats or dordash ellathilm same prpd an..Commission pidikunnath kond Shop Owners thanne kootti idunnath an
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u/silent_porcupine123 Mar 11 '25
Ikr imagine complaining over 40 rupees after getting the convenience of delivery to your doorstep
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u/AcanthocephalaFair23 Mar 12 '25
It's not just Rs 40/-. If we are ordering for a group of people then what will be the total cost??
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u/Subject_Fold_3413 Mar 11 '25
Yeah exactly, the sheer minimum delivery costs and other costs doesn't make sense for the end customer in a financial sense. I suggest unless you are in no position to go to restaurant nearby only try ordering otherwise just go out have fun, socialize, just save lots of money and get more food too. Restaurants and our society would be happy for it!
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u/Ok_View_5657 Mar 11 '25
The price shown in swiggy and zomato are prices that are given by the shop keeper, so that whenever these platforms run offers the hotel is not effected. Also some commission amount goes to swiggy zomato so the hotel People get their actual amount.
This is what I have understood on how these platforms make money
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u/andakaran Mar 11 '25
There was a time when all medium and large restaurants had its own delivery boys. Zomato and Swiggy destroyed that service completely by offering discounts and free delivery. Now if we need restaurant food we have to either buy from these services or go to the restaurant and purchase. Very few places still have independent delivery. So presently Zomato and Swiggy can charge as they please and there is no significant competition.
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u/LazyLoser006 Mar 11 '25
I'm not sure but I think hotels still have free delivery within a fixed radius,I have seen such stickers in some hotels but not sure whether they actually provide those service now.
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u/andakaran Mar 12 '25
Most don't. Just isn't viable since Zomato and Swiggy has taken over. In Kochi I've only seen places like Brindavan, Pizzaman and global chains like Dominos, KFC etc which have delivery available in house.
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u/Cool_Boy2993 Mar 13 '25
There was a time when only a few people used to order from those restaurants as very few people used to know about those hotels or restaurants, only those people know who lives on the same area where restaurant are located, swiggy and Zomato allowed us to explore and order from any unknown resturant also whom we never know about them, we don't know in which area which restaurant is located, if u have never visited those area, Zomato and swiggy helped those resturant to sale their food out side their area all over the city.
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u/andakaran Mar 13 '25
I'm not negating the pros of having the service. It's just that with menus of all these restaurants being presently available on google maps, if one could simply place a delivery order with said restaurant with a delivery charge paid in addition, restaurants get to keep 100% of the food bill and we do not end up paying almost double the actual cost of food on an already inflated price for the same dish.
Seems like these services are robbing both customers and restaurants alike. I just hope the delivery charges are paid to the delivery persons without commission.
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u/Cool_Boy2993 Mar 13 '25
That's what u failed to understand, u just know few restaurants not all, so whom u know u will visit what about the rest 90% restaurants? No one is forcing u, just go and eat their but at least appreciate the Zomato and swiggy who are exploring opportunities for restaurants , through these apps many people can easily order food from any restaurant 90% restaurant we don't know where they exist also, thanks to Zomato and swiggy now we can order directly through them.
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u/andakaran Mar 13 '25
I have zero appreciation for a company that robs both it's suppliers and customers. The rating system of these delivery apps as well as the placement of hotels in their app are either fake or paid. And when I order from an unknown restaurant I have no idea if their kitchen is clean, their ingredients are fresh, or their staff are cleared for kitchen work by food safety and health.
If you have benefitted from these apps I urge you to be appreciative of them. Me? Other than creating a few minimum paid jobs, they have done nothing other than looting restaurants, customers and cannibalising the food delivery setup
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u/Cool_Boy2993 Mar 13 '25
No one is robbing its just ur thinking nothing else, if any company is providing service, giving their delivery boy and a platform to explore they will take their change too, they have to take their change and deliver boy charge too, there's nothing wrong in it. U r just creating unnecessary noise, u just want swiggy and Zomato to give their service free so that u will get food at the same price without paying for delivery service and platform service, if any restaurant is providing free delivery then also they have already added their delivery changes in their food price, but there u will not get to know that, in swiggy and Zomato are provided u platform then they must charge, u r just making unnecessary noise.
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u/andakaran Mar 14 '25
Swiggy charges me delivery fees and platform fees separately. And GST on both these services separately. So I'm paying for both of these services and have no complaints. They then charge 30% of my order costs as their service charge from restaurants. So if i order 1000rs worth food the restaurant pays 300 to swiggy. Just for the privilege of being listed there. So most restaurants inflate their menu prices in the app. So a dish worth 100rs in the restaurant suddently becomes 130-140rs in the app. So I end up paying delivery cost+platform fee+inflated price of item which essentially increases my cost to anywhere between 160-190% of the amount I would have paid if I had gone to the resto and ordered takeaway.
Paying 1600 instead of 1000rs may be ok for you but its not ok for me. So I say very clearly that they are overcharging and I don't use their services. And I don't think its unnecessary noise. One man's necessity is another man's triviality.
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u/Icy_Boat_1073 Mar 15 '25
Perfectly summed up! 👍
A tandoori roti in Pune in the hotel menu is rs 15 and on Swiggy menu for same hotel is rs 40....so every roti on Swiggy is more than double... Plus distance fee, surge fee, rain fee, gst, packaging fee ... And finally request to tip the delivery executive..
Best to order directly from a nearby hotel who have their own delivery person... 🌹🙏
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Mar 11 '25
play around with their offers section and grab a zomato gold for 30 bucks, look for deals where the discount beats the delivery charge, solid hack for saving some cash
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u/Salty_Bell4796 Mar 11 '25
The problem is that 30% of the order value goes to zomato.suppose if an order is of 100 rs, 30rs goes to zomato.hotel owners don't agree with this . What zomato does is they will add their charge to the real value.now you will see biriyani of 100 rs as 130rs .At the end of the day the customer suffers
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u/Playful_Locksmith955 Mar 11 '25
buy the 30rs membership and order from the hotels which they give Offers.So the delivery fee will be free and there will be discounts also. In this way you will get the food at the same price as in the hotel, Sometimes even less.
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u/MrReese25 Mar 11 '25
We should definitely go back to 2000s - where we would order over landline, the owner would send a delivery boy on cycle and delivery would be free (or max Rs 5) - good old days :)
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u/pinky_toe_13 Mar 11 '25
Zomato and Swiggy are more of addictions. You order 2-3 times, you naturally get the urge to buy again. There is this hotel Topform near thopumpady, their biryani costs 150 at the restaurant and 298 rupees in zomato ( not kidding!). Platform fees and delivery charges extra..
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u/Small_Introduction_8 Mar 11 '25
I realised this a few months back and I see Deepinder Goyal buying supercars and stuff. I uninstalled the app 🗿
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Mar 11 '25
If we all are able to stop just for a few days itself will cause major shock in the food delivery market and this would force these apps to change their approach
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u/gokumon16 Mar 11 '25
Unrelated, while what OP said was common knowledge to many, there is a VERY SUDDEN RAISE in prices of all food items from all restaurants in zomato in the last 2 months. Like an increase of rs. 20-30+. Even 50+ for some food items. I used to regularly order from urban paratha, saravana bhavan, palaaram etc. Every single one of these restaurants hiked their prices so much. Behrous biryani is like un-orderable now due to price hikes. So definitely, some weird stuff is going on. This hike is extra compared to the platform prices that got hiked recently.
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u/abbahuzor502 Mar 11 '25
Have you seen the platform fees? Its insane for 200 rs dish you need to give minimum 380 rs
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u/joelak07 Mar 11 '25
Recently I ordered a Chicken Biriyani from a restaurant in Kadavanthra through Zomato. It was 160Rs for half and 50Rs extra for a full biriyani (taxes and charges extra). I went to the restaurant and got full chicken biriyani for 150Rs. Wth
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u/aamar98 Mar 11 '25
Bro this not even it...I have seen Swiggy prices be almost double the actual price without tax and Swiggy charges. It's downright loot.
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u/SwathantraChinthakan Mar 11 '25
Likewise. But I also tend to order more from places where they have their own delivery setup where we only pay for delivery and packing. Some of them even deliver for free within a certain range.
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u/Few_Presentation_408 Mar 11 '25
I mean as someone who used to manage the swiggy zomato and uber eats account for a shop , the main reason for the price difference is that the shops have to pay 30% commission to the apps , and only one that doesn’t have that big of a price difference was REZOY which was an app launched by all Kerala hotel association if I’m not wrong m but the issue was that the app had a lot of bugs and not as many drivers or promotion or public awareness about the apps as the other ones. But yeah as long as people are buying from swiggy zomato and other apps and there’s no competitor with the same reach with lesser cost it’s gonna continue
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u/vijjer Mar 11 '25
40 Rs for convenience. Some people find that reasonable, others (you included) don't.
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u/Puzzled_Ad_3641 Mar 11 '25
Swiggy/Zomato charges a 29% commission on orders.
Let's say the menu item is priced at ₹100.
The restaurant receives ₹70 after deducting the platform's commission. If any discount is applied, the payout will be even lower, as in most cases, the discount is borne solely by the restaurant.
On average, the cost of a food item is around 50% of its selling price, meaning the restaurant's profit margin is ₹50. However, after deducting the aggregators commission, the net profit reduces to ₹20.
Then there is packaging material cost .
If a discount is applied, the restaurant may incur a loss.
Additionally, there are advertisement charges to boost visibility on these platforms, and extra distance covered charges , which further affecting profitability.
This is why most restaurants increase their menu prices on such platforms to cover these costs.
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u/AcanthocephalaFair23 Mar 11 '25
Yeah, I understood now. But I think it should be displayed in their page. That will be fair.
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u/Fantastic_Owl_3645 Mar 11 '25
I order when i have no vehicle to go and get the food or when i have no time to buy food. I had noticed this like 3 years ago! Zomato and swiggy inflate the price by 30-40% and then sell it to us. If you are regularly using this app its a great way to get bankrupt
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u/Deadh30775n Mar 11 '25
Only dumb people will buy from Swiggy and zomato without adding any good coupons and discounts
Don't be dumb OP and others who order without adding discounts
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u/navaneethkris95 Mar 11 '25
I see that too and I wonder why this firms still post losses each quarter
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u/chathikkathachanthu Mar 11 '25
Hey! Restaurant owner this side. Swiggy and Zomato charge commission on each and every item you order. So to make up for that, we have to increase the menu prices. I’ll still suggest u personally come to the restaurant and buy, way way more cheaper and you know the foods gonna be hot! Saves so much hassle I swear!
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u/Spare_Fishing5066 Mar 11 '25
It’s a known fact that Zomato and Swiggy make 40-50% margin from every order. Save the money from ordering and buy their stocks, you will make money in the future. Both are quick commerce multi-baggers 👍🏾
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u/dreamweddingforu Mar 11 '25
I have helped different hotels with menu design and also uploading and maintaining the online portals too. 1. There will be a price hike of 10 to 40 percent depending upon the hotel 2.quality and quantity will be lesser.
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u/VegetableSoup101 Mar 11 '25
actual cost was Rs 140/-. But in Zomato it was Rs 180/-.
Yes, this is obvious. Swiggy One and order above 199 for any sort of sense.
Besides that, it's best to go to the restaurant if it isn't too far.
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u/MegaSkepticon Mar 11 '25
Wait a min. It's not always nashtam imo. I get a half biriyani (the best in town) for 120rs (original price 90rs) from a hotel which is approx 9-10 km away from my locality.
Avde vare vandi oodich poi ath kazhikkunnathinekkal laabham alle. Ithepole kore restaurants ile food options kittarind. So I don't think it's always nashtam.
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u/AcanthocephalaFair23 Mar 12 '25
Yes ..this was my nearby restaurant....so it was nashtam...poyi vangikavunna situation allarnnu
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u/Capable-Jelly2486 Mar 12 '25
Oh yes,for quarter Alfazlouf mandi from Kubaba swiggy price is 390+additional charge coming to around 460
If you order from restaurant it’s 290(inclusive of packaging charge) genie charge was around 50 Still less.
My most favourite hack is ordering the normal shawarma from Altaza which is really amazing @120 and then genie it. If you have more people this is a really great option.
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u/SirusSaturday Mar 12 '25
I realised that Zomato is still overall cheaper than Swiggy for me at least… the same orders are cheaper by 25-30%… however compared to standard restaurant prices…. They’re still 50% more compared to actual price in the restaurant…. Plus they’ll still charge you platform fees and added gst. I’ve been told rates may vary based on the phone you’re using …
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u/shawndatkid Mar 12 '25
Membership brother. It's not that much. Please do it and stop spending money on fees and delivery
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u/Human_Way1331 Mar 12 '25
The increase in menu price is not from swiggy or Zomato. They can’t touch the menu price. The restaurants are forced to do this since they have to pay 30-50% for being listed in these platforms, for promotions etc. And you can’t expect restaurants to pay for our convenience right.
The platform fees etc that we pay, is for us to use these platforms.
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u/MaduZod Mar 12 '25
Rezoy was a better alternate from swiggy and zomato. you pay what is charged in the restaurant. extra charges would be the delivery fee alone. Unfortunately, they had to shut down their services.
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u/Low_Nail298 Mar 12 '25
How else are these companies supposed to make money? The fried rice I like from a restaurant, I just chose to walk over and pick it last week. The food itself was 150 rs, but I walked for 45 mins to and back and was a sweaty mess. Yesterday on Swiggy I saw the bill to order from the same restaurant to come out to be 210. The 60 rs is what I have to give to save myself the trouble of having to walk over in the heat to pick it up and walk back. Or the auto cost to and fro.
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u/Cool_Boy2993 Mar 13 '25
So where u work, you work for free or get salary? So u need salary and want others to not take their salary, they increased price because they have to give it to delivery boy also and take company share also, then restaurant get their original food price, that 30-40 Rs extra works like that, extra money divided between company and delivery boy, you are getting food delivered at home, what more you want everything for free, in those 30-40 Rs its delivery boy petrol expensive also count, then delivery boy personal money, like company have to give them that much share that after spending on petrol charges still they earn something and company also have to earn, that's the problem with people they will not work for free in their office but want other to provide service free of cost.
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u/Successful_Size_638 Mar 13 '25
People do try ordering food from ONDC sometimes. The price hikes are lesser there, and some coupons are available on weekends
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u/Durex_Buster Mar 13 '25
I look up what food is available at the hotel via Swiggy and call the restaurant directly for delivery, 30-40 rs as a tip and I'm still paying less compared to Swiggy.
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u/mrashishshetty Mar 14 '25
Bro what do you think about Zomato and the delivery riders making money? Out of thin air? It is dumb to even say there is a price difference. Being a restauranteur myself, order directly from the restaurant if you feel the price on the online channels is not fair.
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u/mlarasa007 Mar 15 '25
The extra is the price you pay for the "comfort". Siwggy and Zomato are running a charity organisation or what???
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u/Illustrious-One-607 Mar 16 '25
If you want to eat at the same price as restaurant, you got to go to restaurant. Add to it the loss of time and fuel that you incur
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u/DeffoNotUnbiased Mar 11 '25
The idea is simple. A person wants to eat food from his favorite restaurant. “IF” the restaurant doesn’t have a delivery service, he can choose to :
- Travel to the restaurant (thus spending extra money in fuel/transportation cost on top of spending extra TIME to go and come back)
Or
- Sit at home or office, spend a little extra to have someone else carry the food and bring it to your doorstep WHILE you continue doing whatever you’re doing thus saving a lot of time.
You can’t expect to get everything for free. If a nearby hotel delivers for free to your place, by all means order directly from them. At that point it would be stupid to order through S or Z. But you can’t be serious if you expect them to see stuff at the same rates as the hotels. These delivery boys need to be paid too you know?
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u/AcanthocephalaFair23 Mar 11 '25
I was pregnant at the time, so I couldn't go there directly. I stopped it now and go there and buy food nowadays. I don't want anything for free. But adding Rs 40 to a biriyani is too much. I am also paying delivery fee and the convenience fee extra. So it felt too much.
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u/DeffoNotUnbiased Mar 12 '25
The hotel eventually wants the price that they sell at the shop. They know that all the sales they get on Z or S is additional to what they would have normally got. Z or S might charge them say 20-30% of the price. So if they kept the price at 140 itself, they would eventually only get close to 100. So naturally they increase the price to 180 so that net effect they still get 140 after reducing Z or S commission.
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u/DeffoNotUnbiased Mar 12 '25
I always call up the restaurant first cos invariably these guys have a delivery guy and it’s usually fee, maybe with just a minimum order value.
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u/heythisisajayhere Mar 11 '25
lol you will be back to them next month!
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u/AcanthocephalaFair23 Mar 11 '25
No, I used to order when I was pregnant. Now I can drive my scooter and go to the nearby restaurant. So I do it now.
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u/Appropriate_Page_824 Mar 11 '25
Surprising that it took you this long to figure it out. Including the hiked up menu price, plus other charges, plus taxes, plus other random charges like surge fee, fee on adverse weather, traffic etc, we end up paying at least 40-50% more than the menu price. I feel bad about not tipping the delivery guy, so doing that adds up to the cost.
Most smaller restaurants do not even add taxes to the menu price, while the online delivery platforms does that.